TERMS AND CONDITIONS – Luvxel

TERMS AND CONDITIONS

1. Returns and Exchanges:

We gladly accept returns and exchanges on defective items purchased
within 3 days of delivery.
To be eligible for a return or exchange, the item must be unused, in the
same condition as received, and in its original packaging.

2. Non-Returnable Items:

Custom or personalized orders are non-returnable unless there is a
defect or error on our part.
Sale items are also non-returnable.

3. How to Initiate a Return or Exchange:

Contact our customer service team over Instagram within 3 days of
receiving your order to initiate the return or exchange process.
Reach out to us with the same ORDER ID or Contact you placed an order
from, all other requests will be ignored.
Please provide your order number, a brief explanation of the reason for
the return, and, if possible, attach clear photos of the item.

4. Defective or Damaged Items:

In the rare event that you receive a defective or damaged item, please
contact us immediately. We will arrange for a replacement including
shipping costs.

5. Refunds:

Once your return is received and inspected, we will notify you of the
approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to
your original method of payment within 7 business days.

6. Shipping Costs:

Customers are responsible for the cost of return shipping, except in
cases of defective or damaged items.
Original shipping costs are non-refundable.

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